LogicalSolutions.net operates one of the most successful data centers in upstate New York. We are looking for an experienced Technical Manager to be part of our growing team. Our data center hosts over 12,000 unique web sites, internet applications, and two fast growing cloud platforms. We provide support for many technologies including Microsoft Windows/SQL/IIS/Exchange, Unix/Linux, Cold Fusion, PHP/MySQL, VMWare, and others as required by our client base.  We are currently in the middle of a large growth phase and are looking to hire a Manager for our Traditional Hosting Operations.  This role will oversee a group of Systems Admins and Technical Support Reps responsible for the ongoing management of our traditional hosting products, shared hosting, email hosting, and dedicated servers.  A large part of the responsibility will be the ongoing automation of all systems to lead us into a completely self service model of hosting operations.  Knowledge and experience of implementing automation and self service control panels is vital.

Specific responsibilities include:

• Responsible for a staff of 3-5 admins and technical reps doing the day to day support of our traditional hosting operations.
• Direct management responsibility for staff including setting goals, reviewing performance, and technical mentoring.
• Ensure ongoing operation of all existing services while continuing the build out of self service tools.
• Responsible for all phone and ticket queues and ensuring staff is answering tickets in a timely fashion.  Including answering a reasonable volume of your own tickets.
• Verifying all new customers orders and ensuring timely setup of services.
• Helping to set and track key metrics for customer support operations.
• Research, evaluate, recommend, and implement tools, and solutions that help to improve the efficiency and reliability of our operations.
• Will report to the Director of Data Center Services Operations and assist in defining objectives for group.

Required Experience:

• Minimum 3 years experience in a technical management role.
• Minimum 10 years experience in Windows and/or Linux server administration.
• Experience implementing control panel tools in Windows and/or Linux environments (ie. WebsitePanel, cPanel)
• Must have exceptional communication skills and experience in a customer service environment dealing with end users both technical and non-technical.
• Minimum Bachelors degree or similar in computer science or technology field.
• A strong belief in customer service and a “Do whatever it takes” positive attitude!

Additional experience that would be helpful, though not required:

• Experience with virtualization technologies (VMWare, Hyper-V, Xen)
• Experience in a fast paced customer service/support environment with a hosting company or similar busines.
• Systems automation through scripting/programming Windows and/or Linux.
• Microsoft Certifications

We offer the following benefits:

• Competitive pay
• Medical/Dental coverage
• Vacation/Holidays
• 401K plan
• Company paid training and Microsoft Certification
• A casual, fun working environment

If you think you meet the objectives stated above, we want to talk to you!

LogicalSolutions.net, is a Rochester New York based Cloud Hosting, Data Center and Colocation facility. We are currently seeking a self-motivated, experienced Sales Engineer with excellent working knowledge of Internet Technology, Cloud Computing, VMWare Services, Managed Hosting and Data Center Services. The Sales Engineer will need to provide engineering input into new business and current customer landscapes to meet technical, service and budgetary requirements.

Job Responsibilities:

• Collaborates with Sales Executives to determine best product and services fit.
• Great Customer Service / Presentation Skills.
• Assist to resolve any pre-sales technical problems, working with sales personnel.
• Able to present technical concepts in a clear manner to customers through demos and proposals.
• Be the expert in Cloud/Managed Hosting technology to help customers augment their data center/IT strategy.
• Participate in community and industry-related events to answer technical and service related questions.

We offer the following benefits:

• Competitive pay
• Medical/Dental coverage
• Vacation/Holidays
• 401K plan
• Company paid training and Microsoft Certification
• A casual, fun working environment

If you think you meet the objectives stated above, we want to talk to you!

LogicalSolutions.net operates one of the most successful data centers in upstate New York. We are looking for one more qualified individual to be part of our growing team. Our data center hosts over 12,000 unique web sites, internet applications, and other internet related servers. We provide support for many technologies including Microsoft Windows/SQL/IIS/Exchange, Unix/Linux, Cold Fusion, PHP/MySQL, VMWare, and others as required by our client base. We are in process of growing our operations and facility into a 24/7 staffed location.  In support of these we need a Systems Admin and/or Tech Support person to work from the hours of 9pm to 6am.  Experience with VMWare, virtualization, and working in a hosting operation are all huge pluses.

Specific responsibilities include:

• Primary responsibility is to support a variety of customer requests through phone or ticket queues.  Including site set-ups/modifications, email, DNS, DNR, and other general issue resolutions.  This role is mainly a support role.  90% or more of your daily activities will be supporting customers.
• Responsible for Internet Server Administration. This includes new server configuration, web site activations, and overall management of web site and application hosting services.
• Provide support for email and exchange servers, backup solutions, DNS and domains.
• Actively help manage ticket queues and answer customer support phone calls to ensure timely resolutions of all issues.
• Handle a large volume of support tickets on a daily basis.
• Provide support to VPS, Dedicated Server, and colocation customers, including server set-up and updating, racking servers in data center, server reboots or other issue resolutions.

Required Experience:

• Minimum 3 years experience in Windows and/or Linux server administration.
• Minimum 1 years experience with Microsoft IIS / Cpanel.
• Minimum 1 years experience with Microsoft SQL Server / MySQL.
• Experience taking support phone calls and working with ticket support system.
• Ability to set-up new Windows/Linux servers on new hardware.
• Must have strong communication skills.
• Bachelors degree or similar in computer science suggested
• A strong belief in customer service and a “Do whatever it takes” positive attitude!

Additional experience that would be helpful, though not required:

• Experience in a fast paced customer service/support environment with a hosting company or similar business
• Backup Exec software experience
• Experience in networking technologies
• Experience with VMWare, vCloud Director, or VCP certification a huge plus.

We offer the following benefits:

• Competitive pay
• Medical/Dental coverage
• Vacation/Holidays
• 401K plan
• Company paid training and Microsoft Certification
• A casual, fun working environment

If you think you meet the objectives stated above, we want to talk to you!

LogicalSolutions.net operates one of the most successful data centers in upstate New York. We are looking for one more qualified individual to be part of our growing team. Our data center hosts over 12,000 unique web sites, internet applications, and other internet related servers. We provide support for many technologies including Microsoft Windows/SQL/IIS/Exchange, Unix/Linux, Cold Fusion, PHP/MySQL, VMWare, and others as required by our client base.  We are currently in the middle of a large growth phase and are looking to hire multiple Systems Admin/Engineers with extensive experience in virtualization technologies, specifically VMWare.  If you have worked with VMWare for several years, are VCP certified, or have extensive experience with other virtualization technologies (Xen, Hyper-V, etc), then please read the details below and apply online.  These are immediate opportunities that we are looking to fill very quickly.

Specific responsibilities include:

• Responsible for continued build out and maintaining of the LogicalSolutions.net VMWare vCloud Director and Xen based Self Service Cloud infrastructure.
• Building of host servers, SAN's and assist in set-up of networking and firewalls for cloud infrastructure.
• Defining processes and procedures for fast paced growth of the cloud platform to ensure uniform, repeatable addition to all infrastructure components.
• Work closely with customers during the on-boarding process to get them seamlessly setup on the cloud.
• Troubleshoot issues and support customers through phone and ticket queue support systems.
• Provide user support for Level 2 and Level 3 support issue escalations.
• Research, evaluate, recommend, and implement tools, and solutions that help to improve the efficiency and reliability of our operations.
• Handle call esclation support for evenings and weekends on a regular interval.

Required Experience:

• Minimum 5 years experience in Windows and/or Linux server administration.
• Minimum 2 years experience with VMWare or other virtualization technology.
• Experience setting up and managing SAN's, Dell EqualLogic or similar iSCSI SANs.
• Must have strong communication skills and experience in a customer service environment dealing with end users both technical and non-technical.
• At least 3 years experience with server and networking technologies.
• Bachelors degree or similar in computer science suggested
• A strong belief in customer service and a “Do whatever it takes” positive attitude!

Additional experience that would be helpful, though not required:

• Experience in a fast paced customer service/support environment with a hosting company or similar busines.
• Systems automation through scripting/programming Windows and/or Linux.
• VMWare VCP Certification
• Experience in TCP/IP, Routing, & Firewall management

We offer the following benefits:

• Competitive pay
• Medical/Dental coverage
• Vacation/Holidays
• 401K plan
• Company paid training and Microsoft Certification
• A casual, fun working environment

If you think you meet the objectives stated above, we want to talk to you!